In a service that will be available at 4,000 properties in more than 80 countries by the end of 2014, members of the Hilton® HHonors™ program of the Hilton (800/445-8667, www.hilton.com) group of hotels will be able to check in and select rooms online or using mobile devices.
A reservation, which can be made up to a year in advance, must be made to use the service. After 6 a.m. on the day before the stay, the guest may browse the hotel’s floor plan and choose any vacant room plus optional services to be delivered prior to arrival. Photos of different rooms can be seen. The guest can also check out digitally and be emailed a receipt.
In 2015 the company will begin allowing guests to unlock their rooms using smartphones.
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