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Hostelworld guarantee

On the website www.hostelworld.com, a traveler can book accommodations at any of 24,000 hostels in 180 countries. Hostelworld is the only online hostel-reservation site to offer a money-back Service Guarantee.

Upon a traveler’s arrival, if the property cannot locate the reservation made through Hostelworld, the traveler has 48 hours to submit a claim form through the website to receive, in the form of credit, a refund of his 10% reservation deposit plus an additional $50 in credit. These can be applied to any Hostelworld booking for six months.

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