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Air Travel

Malaysia trip with smarTours

I took an 18-day tour with smarTours (501 Fifth Ave., Ste. 1402, New York, NY 10017; 800/337-7773 or visit www.smartours.net), May 14-30, ’05, in which we spent 10 days in Malaysian Borneo, two days in Kuala Lumpur and three days on the island of Penang. The other days were spent flying. Our group consisted of 28 people, ranging in age from 22 to 86, with the average being the late 50s.

Re airport wheelchairs

In reply to my complaint about not having a wheelchair waiting when I got off the plane, printed in the August ’05 issue, page 14, Continental Airlines sent me a 2-page letter that said essentially that the treatment I received was not according to procedure and next time I should ask to speak to a CRO (Complaint Resolution Official).

KIT STEWART
Sequim, WA

Bhutan arrangements ‘challenging’

My wife and I took a trip to India (the “15-Day Romantic Rajasthan Passage”) and Bhutan (4-day extension) with Pacific Delight World Tours, March 12-April 1, ’05. Pacific Delight partnered with Creative Travel of India to handle the Indian component. Creative Travel in turn partnered with Etho Metho Tours & Treks of Bhutan to handle the Bhutan component.

In sum, we’d give Pacific Delight a grade of B+*, Creative Travel an A- and Etho Metho a D-. Following are the details.