Impressed with actions of China Focus

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In April ’03 we were scheduled to depart for China on a tour with China Focus Travel (870 Market St., Ste. 1215, San Francisco, CA 94102; phone 415/788-8660, fax 415/788-8665 or visit www.chinafocustravel.com). Two weeks prior to our departure, China Focus canceled our tour due to the SARS outbreak. They did it to protect their customers and at a great financial loss to themselves. Within weeks they had mailed us a check for a complete refund.

We have talked and read of other tour companies that did not cancel or refund. We were very grateful we had chosen such a reputable company to travel with, and we look forward to touring China with them in 2004.

BEA REAK
Saratoga, CA

Please login or subscribe to ITN to read the entire post.

In April ’03 we were scheduled to depart for China on a tour with China Focus Travel (870 Market St., Ste. 1215, San Francisco, CA 94102; phone 415/788-8660, fax 415/788-8665 or visit www.chinafocustravel.com). Two weeks prior to our departure, China Focus canceled our tour due to the SARS outbreak. They did it to protect their customers and at a great financial loss to themselves. Within weeks they had mailed us a check for a complete refund.

We have talked and read of other tour companies that did not cancel or refund. We were very grateful we had chosen such a reputable company to travel with, and we look forward to touring China with them in 2004.

BEA REAK
Saratoga, CA