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Driving

Car rental experiences

I agree with the travelers who take digital pictures of their rental cars upon picking them up (Sept. ’10, pg. 40). I do so, myself, and although I have returned cars with a scratch or two it has never been an issue.

I have found that rental cars tend to be inspected more thoroughly at London’s Heathrow and Gatwick airports than they are at the less-well-known airports (e.g., Bristol), where the return inspections have been cursory or nonexistent. I do get a “prerental” damage description from the rental agent.

Auto rental tips

Carolyn McFarlane of Falls Church, Virginia, wrote about renting a car in Iceland with her husband and, upon returning the vehicle, being charged what she felt was an excessive amount for a small scratch on a bumper, one which they were not aware of causing (April ’10, pg. 29). Since this scenario comes up often, ITN asked readers for tips on renting a car — what to look for in the contract, what questions to ask, what to do before driving away and upon return, etc. Here are responses.