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Travel Insurance

Eye on Travel Insurance » Rejected claims

Purchasers of travel insurance are frequently disappointed (and/or irate) when a claim is denied, often swearing never to use that insurance company again and writing to ITN suggesting that its readers do the same.

In such cases, the policy holder usually receives a form letter from the insurance company stating, “We regret that we are unable to provide benefits under the coverage purchased for the following reasons.” The letter then will quote the applicable text from the policy, usually the paragraph(s) describing the “covered reasons” and/or the “exclusions” from coverage.

Know your coverage

Since our retirement, every year we save for an international vacation. We always take out travel insurance. In November ’04 we went to Guatemala, and while at a friend’s country home in a remote area my wife slipped over some rocks. Where we were staying, there was no doctor, not even a telephone nearby. We considered the injury a bruise, but the pain increased.

As soon as we returned home, eight or nine days later, she went to see her doctor, who immediately recommended an examination by a specialist plus x-rays and an MRI. It turned out to be a broken rotator cuff.

Car hire snag in Britain & Ireland

In an article about the hiring of vehicles (July ’05, pg. 95), the writer suggests that those who are over the age for hiring a vehicle should “Have a guide or younger person hire and drive the vehicle and reimburse him/her.” He goes on to say, “The person must have a credit card in his/her own name and must be able to satisfy all the rental requirements.”

Eye on travel insurance »Long-term travel insurance coverage

A letter from Grace Slavsky of Eau Claire, Wisconsin, asked, “Is it possible to buy travel insurance covering trip cancellation/medical evacuation, etc., on an ANNUAL basis for us travelers who take several trips throughout the year? It would save us frequent travelers a lot of hassle. Frequent business travelers are covered. Why can’t the leisure travelers be covered under a similar policy?”

In answering Grace’s question, my research has uncovered only one company that presently offers a policy that covers the usual protections plus trip-cancellation coverage.

Insured for medical evacuation

I was deeply moved when I read the letter titled “Coping With the Red Tape of an Overseas Death.” It was incredible to read about the obstacles Mrs. Patterson had to overcome after her husband’s sudden demise. I offer my sincerest condolence.

I would like to add the following to Mrs. Patterson’s recommendations.

Be sure you know the appropriate country’s emergency phone numbers for medical emergencies and police. Having an operational telephone card is a sine qua non, although usually you can access emergency numbers from any phone without a telephone card.

Hertz delivery in Outback

My husband and I were traveling independently in the Outback of Australia’s Northern Territory in July ’04. Suddenly my husband and I looked to the side of the road and both said, “Oh, no, that ‘roo’ is going to jump right into us.” Within seconds that beautiful kangaroo had committed suicide and our car had a great amount of damage.

Three days later a flock of birds smashed into the windshield, doing more damage to the car.