Eye on Travel Insurance » Rejected claims
Purchasers of travel insurance are frequently disappointed (and/or irate) when a claim is denied, often swearing never to use that insurance company again and writing to ITN suggesting that its readers do the same.
In such cases, the policy holder usually receives a form letter from the insurance company stating, “We regret that we are unable to provide benefits under the coverage purchased for the following reasons.” The letter then will quote the applicable text from the policy, usually the paragraph(s) describing the “covered reasons” and/or the “exclusions” from coverage.