Heathrow snowed in; staying informed
My travel partner and I were scheduled to return from London’s Heathrow Airport to Cleveland, Ohio, by way of Chicago on Dec. 17, 2010. Upon our arrival at the airport, we were handed a notice that our United Airlines flight to Chicago had been canceled because of the nonarrival of an aircraft from the US. The United desk rebooked us on another United flight (operated by Continental Airlines) to Newark the next day.

