From Reykjavik on Icelandair

By: Jon Lafleur
This item appears on page 28 of the April 2018 issue.

Icelandair (www.icelandair.us) recently canceled its summer morning flights from Reykjavik, Iceland, to New York City and bumped people with bookings to the 5 p.m. flight, which arrives at JFK Airport at 7 p.m. 

Not me! When I called, on Jan. 30, to ask why I had been bumped, protesting the later arrival, I was told they would refund the full fare for my June 22, 2018, flight (a stopover while heading back from Scotland) but that it would take four to six weeks. I received an email confirming the pending refund. The refund came sooner than expected, on Feb. 12.

I decided to, instead, fly British Airways for my return, since the price was only $6 more than my Icelandair ticket, plus I can fly nonstop from London’s Heathrow. I’ll arrive in New York at 2 p.m.

JON LAFLEUR

Kent, CT