TravLtips didn’t blink

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In late summer ’05 we booked with Cruise West, through TravLtips, a Central American cruise to take place during the Christmas holidays. At the time, we noted the ship’s departure on our calendar but forgot to note that we had to be in Costa Rica the day before. You can imagine our embarrassment upon arriving at the airport to be told, “But your flight left yesterday.”

An immediate call was placed to TravLtips (Flushing, NY; 800/872-8584) to explain our dilemma. On that same day, TravLtips rearranged our air and cruise bookings for a departure in early January, while keeping us informed of progress on an almost-hourly basis.

This is what we call super service, and we will certainly book future cruises through this firm.

KIT & ALAN FERGUSON
San Diego, CA

Please login or subscribe to ITN to read the entire post.

In late summer ’05 we booked with Cruise West, through TravLtips, a Central American cruise to take place during the Christmas holidays. At the time, we noted the ship’s departure on our calendar but forgot to note that we had to be in Costa Rica the day before. You can imagine our embarrassment upon arriving at the airport to be told, “But your flight left yesterday.”

An immediate call was placed to TravLtips (Flushing, NY; 800/872-8584) to explain our dilemma. On that same day, TravLtips rearranged our air and cruise bookings for a departure in early January, while keeping us informed of progress on an almost-hourly basis.

This is what we call super service, and we will certainly book future cruises through this firm.

KIT & ALAN FERGUSON
San Diego, CA