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Getting comfortable in coach

The title of this month’s column is oxymoronic. It would be more appropriate to call it “Trying to be less miserable in coach” (that is, in an airline’s economy-class seat).

If you’re like me, you’ve become inured to the increasingly class-based system of paying for passenger preferences. It’s like background noise: after a while, we don’t really notice it until something new jumps out or we jump back in after a long absence. We go after the cheapest fares and decide what additional services we’re willing to get nickel-and-dimed for.