Deck plans in brochures not always reliable

A reader mailed ITN a copy of her letter to Great American Travel, as follows.

We booked the “Land of the Maya” cruise on the mv Discovery, Jan. 27-Feb. 23, ’04. From the deck plan you provided us, we selected cabin No. 7105 on the promenade deck. Aboard ship, we took a picture of the actual deck plan.

It is clear that cabin 7105 is no longer the size or configuration of adjacent cabins. It has been reduced in size and reconfigured to provide access to an adjacent unit.

We would not have selected this cabin if our information had been accurate. I suggest you acquire a deck plan that reflects the remodel changes.

Let me hasten to say there is much that is positive about the new cruise line Discovery Cruises. The Discovery has a wonderful Filipino crew with many old friends from the Marco Polo. The food and service were excellent. We look forward to more interesting itineraries from Discovery Cruises and wish them well.

Mrs. R.W. BRUTSCHER
Phoenix, AZ

ITN mailed another copy of the above letter to Great American Travel (3200 N. Central, Ste. 825, Phoenix, AZ 85012) and was sent the following reply from the ship line Discovery World Cruises, owner of the mv “Discovery.”

Thank you for your letter of April 15, ’04, and for giving us the opportunity to respond.

Please be advised that any cruise line printed deck plan is not correct in size or layout.

ERLAND FOGELBERG, Vice President, Discovery World Cruises, Inc., 1800 SE 10th Ave., Ste. 205, Ft. Lauderdale, FL 33316