Hotel Room Woes: Go up the chain

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I’m writing in response to the situation posed in the January ’07 issue, page 115, in which a hotel guest reported a malfunctioning television and mini-bar to the desk and nothing was done. ITN asked what steps should have been taken.

A 4-star hotel worthy of the rating should have been both able and eager to remedy the situation or, at the very least, offer a substantial room discount. The writer did not say if the occurrence was over a weekend, but, even then, true 4-star hotels should have maintenance personnel on call.

Travelers with any hotel issues should always ask to speak to the Manager on Duty. If that doesn’t bring a reasonable solution, they should ask for the General Manager of the property.

SALLY WATKINS (Vice-Chair, Association of Retail Travel Agents), Austin, TX

Please login or subscribe to ITN to read the entire post.

I’m writing in response to the situation posed in the January ’07 issue, page 115, in which a hotel guest reported a malfunctioning television and mini-bar to the desk and nothing was done. ITN asked what steps should have been taken.

A 4-star hotel worthy of the rating should have been both able and eager to remedy the situation or, at the very least, offer a substantial room discount. The writer did not say if the occurrence was over a weekend, but, even then, true 4-star hotels should have maintenance personnel on call.

Travelers with any hotel issues should always ask to speak to the Manager on Duty. If that doesn’t bring a reasonable solution, they should ask for the General Manager of the property.

SALLY WATKINS (Vice-Chair, Association of Retail Travel Agents), Austin, TX